Arte Muse Store is committed to ensuring customer satisfaction and maintaining the integrity of each artwork we ship.
1. Eligibility for Return
Items can be returned within 7 calendar days of delivery.
Items must be unused, in original packaging, and in resellable condition.
Originals or limited editions must include authenticity certificates (if provided).
2. Non-Returnable Items
Customized or commissioned artworks
Clearance or discounted items
Used or damaged products not caused by shipping
3. Damaged or Defective Products
If your artwork arrives damaged or incorrect, contact info@artemuse.store
within 48 hours.
Provide your order number, photos/videos, and a description of the issue.
Upon verification, we will offer a replacement or refund.
4. Refund Method
Refunds are issued within 5–7 business days after the return is received and inspected.
Refunds for EasyPaisa and JazzCash are processed to the original payment method.
COD refunds will be processed through EasyPaisa or JazzCash.
5. Return Shipping Costs
If the product is damaged or incorrect, Arte Muse covers return shipping.
For returns due to change of mind, customers are responsible for shipping costs.
6. Exchange Policy
Exchanges are possible if the item is in stock.
If not, a full refund will be issued.
7. Cancellation Policy
Orders may be canceled before dispatch.
Once shipped, the standard return procedure applies.
8. Policy Updates
We reserve the right to update this policy without prior notice. The effective date will be updated accordingly.
9. Contact Information
For returns, exchanges, or cancellations, email us at:
info@artemuse.store
Subject: Return Request – [Order Number]
